Account Security

Commander!

Here you can learn how to keep your account safe from unauthorised people or intruders.

Should you have any serious problems with your account, please contact our Customer Service immediately.

Choose a strong password

Good passwords are long, complex, and hard to guess. A combination of letters, numbers, capitalization, and special characters make sure that your account is safer. Use Open Source Password Managers to create strong passwords and to manage them in one place, for example KeePass.

Link a phone to your account

Linking a phone number improves account security and facilitates its recovery in case of problems. A special access code will be sent to you by SMS, for free.

Second Authenticator Factor

Enabling the Second Authenticator Factor further improves account security by adding another layer of protection with the mobile app: Wargaming Auth. A special access code will be generated by the app.

Keep your antivirus and firewall active and up to date

Viruses spread fast, are hard to remove, and can damage your system or your hardware. Antivirus software helps protect your computer. Trojans and keyloggers monitor your computer, register what you write and can steal your credentials. Hackers use them to gain access to your bank account, email accounts, cloud storage, etc. Firewall software monitors and protects your Internet traffic and helps identify and block potential threats.

Keep your OS up-to-date

This ensures you get critical security updates and known issues patched immediately.

While macOS is not officially supported, we have a collaboration with Codeweavers that allows you to play World of Tanks on a Mac.

Do not share your account information

Never ever share your account information with other people. Lots of shared accounts get suspended for allied damage, rule violations, contested ownership, account selling, etc. Those with whom you share the account may not be as vigilant and careful as you.

Careful with scam or phishing attempts

There are plenty of phishing methods designed to scam you:

  • Messages: Someone asking for your account credentials to give you gold or credits, boost your stats, or try your tanks is a big red flag. Don't do it!
  • Emails: Phishing emails may emulate official communication messages from Wargaming. The sender address may be spoofed and contain malicious web links. Careful!
  • Websites: Some websites offer gold, premium vehicles or other illicit services at shocking discounts. Others are designed to steal your information using some type of web form. Beware of these websites, for they not only put you at risk, but can also lead to: chargebacks, fraud claims or a permanent game ban.

Every day, we fight for a healthier environment, which also means monitoring cheats coming from unauthorized third-party software. These mods are sucking the fun out of World of Tanks, and we really want our game to be a fair-play space.

Our fight against cheating is an ever-lasting quest, but you should be aware of the reasoning behind all this. That's why we divided mods into three distinct categories:

  • Mods that do not provide a gameplay advantage, but offer customization or information to the players. This are the most traditional mods, and they're welcomed on World of Tanks
  • Mods that provide a gameplay advantage without breaking the game. These are positive mods, bringing new features that we would like to implement in the vanilla client of the game.
  • Mods that do provide a gameplay advantage that brakes the game. These are illegal and will be considered as cheats going forward. Find examples below!

 Mods and Suspensions

Players who are caught using these prohibited mods for the first time will receive a warning and a 7 days suspension. Should they get flagged again, the ban will become permanent. Before any decision, our team will review the case to ensure the discipline is justified. And please note that they are under no obligation to provide the player evidence or explain which mode the player was found to be using. These information will be send to the layer only if they are requested.

RESPECT AND FAIR PLAY

Say “No” to cheating, and earn your stripes.

7 DAY SUSPENSION

First-timers will be issued a warning and banned from the game for seven days.

PERMANENT BAN

Accounts found to be cheating for the second time will be banned from the game for good.

Prohibited mods:

  • Mods that reveal the position of enemies in a way not included in the vanilla client, by marking objects destroyed on the map and minimap in real-time, by altering the display of shell flight tracers or calculating the position of enemy SPGs with tracers and marking them, as well as those that keep spotted vehicles displayed, even when you aren’t aiming at them.
  • Software that makes it easier to block an enemy’s shell by indicating their exact aiming point, for example, with a laser beam.
  • Modifications that alert you when spotted vehicles are reloading or show enemy vehicles’ reloading timers.
  • Auto-aim or so-called “aimbots” that provide more functionality than the “aim lock” in the vanilla client, specifically including those that aim at the enemy's weak spots and/or lead the aim automatically so that a cheater can focus on maneuvering their tank.
  • Software that enables the automatic use of non-Premium consumables.
  • Mods that aid in finding enemies by letting you adjust the transparency of objects on the map.
  • Software that leaves “ghosts” of enemy vehicles on the battlefield, placed where they were last detected.
  • Mods that actually alter the physical properties, performance characteristics, or effects of any vehicle or object in the game, or subvert the game rules.
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