Issues and solutions
1. Why can't I enter the game?
If you cannot enter the game with your account and password, please read the following instructions, in which we hope to be able to provide you with the best solution.
2. How can I protect my account from unauthorised access?
Unauthorised access is when someone who is not the owner of the account gets access to it. The safest way to keep your account safe is to never give your password to anyone and to make sure that your firewall and anti-malware programs are up to date.
This article tells how unauthorised access can occur and what you can do to prevent it.
3. What should I do when my account has been hacked?
If your account has been hacked, please read the following instructions explaining what you need to do to recover your account.
4. Financial fraud
Selling a World of Tanks account to another player is strictly against the rules and is considered to be financial fraud. Please read the following information, which explains why such procedures are dangerous and could lead to fraud.
5. How can I avoid scammers selling gold?
You may come across various websites or auctions which offer you World of Tanks Gold at low prices. Please note that these offers are usually fraudulent. As the saying goes: "If something sounds too good to be true, it probably is". We strongly recommend that you read the following document and only buy your gold from the authorised payment services listed here.