9.20: Common Problems and Solutions

Commanders!

With each new update, unfortunately it can always happen that some of you will face technical issues that prevent you from playing comfortably. Find more information here on how to resolve the most common problems.

Missing equipment

Equipment going missing after a patch relates to Camouflage Nets, Binocular Telescopes, and Toolboxes. From our experience, this is caused by:

  • Garage mods misplacing or creating the illusion that you had more equipment.
  • You or someone else with access to your account, moved or sold equipment.
Equipment is normally not deleted by updates, unless it's specified in the patch notes.

Corrupted game settings/cache

Please delete the game cache (this will reset game settings):

  1. Press Win+R
  2. Type %appdata%\wargaming.net
  3. Delete the entire World of Tanks folder

Outdated graphics driver

Please make sure to use the updated and certified graphic card driver:

NVIDIA AMD

Mods

Mods, especially old and outdated ones, can cause a lot of unnecessary trouble.

  • The mods folder can be found at the default address: C:\games\World_of_Tanks\res_mods\#.#.# 
    • '#.#.#' corresponds to the current game version.
  • Remove everything from the res_mods folder, create an empty folder named after the most recent game version, in this case 0.9.20
Please keep in mind that Wargaming.net is not responsible for updating mods.

Issue not resolved?

Check the main page of the Customer Support portal for known issues. Should you have another kind of issue, please contact our Customer Support via ticket.

Please include the following information:

WGCheck reports listing mods will not be considered. Make sure the issue persists without any mods and with a freshly installed game client.
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