Account Transfer: FAQ

Update from January 22, 2023

The vast majority of active players have already made a choice, so we have come to the next stage of the separation of companies, which will begin on February 1:

accounts of players who live in Russia and Belarus and who have not made their choice earlier will be transferred to the RU-region;
the accounts of other players who did not make their choice earlier will be transferred to the EU region.

Read more about this in the corresponding publication and on the transfer site (available in Russian and Ukrainian only).

Account Transfer Rules

Due to the company division, you, as a player of the CIS region (i.e., a player registered on ru.wargaming.net ), must choose which region your account will be located in and which company will process your data:

the EU region operated by Wargaming, or
the RU region operated by Lesta Games.

If you transfer your account to the EU region, then you agree to the Account Transfer Rules.

If you transfer your account to the RU region for Russia and Belarus, you agree that:

You will be able to play from your account only in the RU region operated by Lesta Games. Access to Wargaming games and services from your account will not be possible.
You initiate the transfer of your data to Lesta Games, which is necessary for continued play. Data processing will be carried out in accordance with the privacy policy of Lesta Games.
If you transfer your account to the RU region, you agree to the terms of the End User License Agreement with Lesta Games. You should send all questions, including those pertaining to the use of the account, before its transfer to the RU region, to the Lesta Games support service.
If you live outside of Russia or Belarus, you'll not be able to make purchases in the RU region.
You will not be able to play with friends and clan members who decide to switch to the EU region or who are yet to make their choice.

None

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CIS region — the region in which users of the CIS countries play before transferring the account.
RU region — the region intended for players of Russia and Belarus after the transfer, which is operated by Lesta Games.
EU region — the region intended for players from Europe after transferring their accounts, which is operated by Wargaming.
Lesta Games is a company operating the game in Russia and Belarus.
Lesta Game Center is an application that will replace WGC (Wargaming Game Center) for players in Russia and Belarus (RU region).
Account transfer is the transfer of a gaming account from the CIS region to the EU region operated by Wargaming, or to the RU region operated by Lesta Games.
Player Support is the service that players can contact for technical support to solve problems and for additional information on matters of interest.
Personal account is the universal section for managing and changing personal data in the game. Link
Developer's account is the service that provides the necessary information for developing your own products and services based on API methods. Link
Second Authentication Factor or Two-factor authentication is an additional level of account protection against hacking: to confirm all important operations, the system, in addition to the main password, will request a one-time password from a special application on your mobile device. You can enable it in your personal account.
Progress is the player's achievements in various areas: vehicle research, earned experience, rewards, and so on.
Comeback is a transfer of the account back from the EU-region to the RU-region or from the RU-region to the EU-region.

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Main Points

How does the account transfer take place?
In September, in your personal account and WGC, you'll be able to initiate the transfer of your account to the EU region or confirm your desire to continue playing in the RU region with Lesta Games. You'll need to make a choice by accepting all relevant rules. Note: account transfer can take from several hours to several days in some cases.

What happens during account transfer?
Account transfer to the EU region (Wargaming) During the transfer, a new account is created in the EU region, to which your progress in all projects will be moved (for example, if you have progress in World of Tanks and World of Warships, it will be transferred in both projects). You cannot transfer the progress of only one project and continue playing World of Tanks in the EU region and World of Warships in the RU region. The new account gets a nickname according to the rules: if the existing nickname isn't already in use in the EU region, it will be transferred without change. If the nickname is already in use, the system will create a technical nickname that can be changed later for free. The account in all games in the CIS region will be blocked and forwarded for deletion. If you are a clan commander in World of Tanks, then a clan will be created in the EU region, and clan property from the CIS region (Treasury, Stronghold, Industrial Resource, etc.) will be transferred. The clan in the CIS region will be dissolved. If you are a clan commander in World of Warships, then a clan will be created in the EU region. If the clan name or tag is already used in the EU region, a random name and tag will be assigned to the clan, which can be changed later for free. Clan buildings and achievements will not be transferred, but you'll get back all earned oil. The clan in the CIS region will be dissolved, and its name and tag will be blocked for 30 days. Some game assets in the projects cannot be transferred to the EU region. Also, some assets will be modified in whole or in part. Account transfer to the RU region (Lesta Games) From the player's point of view, nothing changes except the change of the company that will continue to operate the game.

What happens during account transfer?

Account transfer to the EU region (Wargaming)

During the transfer, a new account is created in the EU region, to which your progress in all projects will be moved (for example, if you have progress in World of Tanks and World of Warships, it will be transferred in both projects). You cannot transfer the progress of only one project and continue playing World of Tanks in the EU region and World of Warships in the RU region.
The new account gets a nickname according to the rules: if the existing nickname isn't already in use in the EU region, it will be transferred without change. If the nickname is already in use, the system will create a technical nickname that can be changed later for free.
The account in all games in the CIS region will be blocked and forwarded for deletion.
If you are a clan commander in World of Tanks, then a clan will be created in the EU region, and clan property from the CIS region (Treasury, Stronghold, Industrial Resource, etc.) will be transferred. The clan in the CIS region will be dissolved.
If you are a clan commander in World of Warships, then a clan will be created in the EU region. If the clan name or tag is already used in the EU region, a random name and tag will be assigned to the clan, which can be changed later for free. Clan buildings and achievements will not be transferred, but you'll get back all earned oil. The clan in the CIS region will be dissolved, and its name and tag will be blocked for 30 days.
Some game assets in the projects cannot be transferred to the EU region. Also, some assets will be modified in whole or in part.

Account transfer to the RU region (Lesta Games)

From the player's point of view, nothing changes except the change of the company that will continue to operate the game.

What should I do if the choice was wrong or I want to make another choice?
Account transfer to the EU region (Wargaming) If you mistakenly initiated the transfer of your account to the EU region, you need to stop the deletion process in your personal account and then contact player support. Account transfer to the RU region (Lesta Games) In your personal account, you'll have the opportunity to start transferring your account to the EU region.

What should I do if the choice was wrong or I want to make another choice?

Account transfer to the EU region (Wargaming)

If you mistakenly initiated the transfer of your account to the EU region, you need to stop the deletion process in your personal account and then contact player support.

Account transfer to the RU region (Lesta Games)

In your personal account, you'll have the opportunity to start transferring your account to the EU region.

How much time do I have to make a decision? (updated 19/09/2022)
You can postpone the decision until October 12, 2022, when you'll have to make a choice; otherwise you'll not be able to continue the game. After October 12, 2022, the transfer option will remain, but you'll not be able to continue the game until a choice is made.

How much time do I have to make a decision? (updated 19/09/2022)

You can postpone the decision until October 12, 2022, when you'll have to make a choice; otherwise you'll not be able to continue the game.

After October 12, 2022, the transfer option will remain, but you'll not be able to continue the game until a choice is made.

How long will the account transfer option be available?
At the moment, there is no deadline for transferring the account. We will definitely let you know if something changes.

Will there be a forced transfer if I'm not able to make payments in the RU region from my country of living?
There will be no forced account transfer. Every player makes a decision themselves where to play. However, by choosing an EU region or RU region without the possibility of using payment methods available in this region/company, the player will lose the opportunity to make purchases.

Account Transfer: Details

How many times can I transfer my account/request a comeback?
The transfer of the account can be carried out once. You can also change the decision and transfer the account back once. Attention: the time allocated for changing the initial selection is limited. A comeback from the EU region to the RU region will be available within 59 days from the date of successful transfer of the account to the EU region. And the progress accumulated after the transfer to the EU region will not be moved back to the RU region. You'll have your account unlocked in the RU region and continue playing from the point of progress that you achieved before transferring to the EU region.

How many times can I transfer my account/request a comeback?

The transfer of the account can be carried out once. You can also change the decision and transfer the account back once. Attention: the time allocated for changing the initial selection is limited.

A comeback from the EU region to the RU region will be available within 59 days from the date of successful transfer of the account to the EU region. And the progress accumulated after the transfer to the EU region will not be moved back to the RU region. You'll have your account unlocked in the RU region and continue playing from the point of progress that you achieved before transferring to the EU region.

How much time do I have to change the decision?
Account transfer to the EU region (Wargaming) In 14 days after the successful transfer of the account to the EU region, an automatic deletion request will be issued for the account in the CIS region. After 45 days from the date of the deletion request, the account deletion will be launched. If the account in the CIS region is deleted, it will not be possible to return to the RU region. That is, you'll have 59 days to change your decision and cancel the deletion request, and then remove the restrictions on the game through player support. The player can cancel the request for deletion manually or through player support. Account transfer to the RU region (Lesta Games) The option of transferring an account to the EU region will be available for a long period of time. There are no deadlines for the end of the account transfer option yet.

How much time do I have to change the decision?

Account transfer to the EU region (Wargaming)

In 14 days after the successful transfer of the account to the EU region, an automatic deletion request will be issued for the account in the CIS region. After 45 days from the date of the deletion request, the account deletion will be launched. If the account in the CIS region is deleted, it will not be possible to return to the RU region. That is, you'll have 59 days to change your decision and cancel the deletion request, and then remove the restrictions on the game through player support. The player can cancel the request for deletion manually or through player support.

Account transfer to the RU region (Lesta Games)

The option of transferring an account to the EU region will be available for a long period of time. There are no deadlines for the end of the account transfer option yet.

What will happen if the decision isn't made in time?
If you played in the CIS region, you'll not be able to continue playing any games until a decision is made.

Is account transfer available for all players of the CIS region without exceptions, or only for players from Ukraine?
Account transfer is available to all players of the CIS region without exception, regardless of the country of residence.

What reasons can prevent the transfer?
Account transfer to the EU region (Wargaming) Main reasons: the player transferred the account to the EU region, and then returned to the CIS region and agreed to play with Lesta Games the account was created after the transfer was launched Account transfer to the RU region (Lesta Games) To successfully transfer an account, you must have a username and password. This is due to the fact that after the transfer, you'll only be able to log in to the games using your username and password.

What reasons can prevent the transfer?

Account transfer to the EU region (Wargaming)

Main reasons:

the player transferred the account to the EU region, and then returned to the CIS region and agreed to play with Lesta Games
the account was created after the transfer was launched

Account transfer to the RU region (Lesta Games)

To successfully transfer an account, you must have a username and password. This is due to the fact that after the transfer, you'll only be able to log in to the games using your username and password.

Why is the account transferred to the EU region? Can I choose NA or ASIA regions?
You can only transfer your account to the EU region.

What are the characteristics of the EU servers and their number?
You can find out more about this issue here.

What will happen to my progress and game assets if the decision to transfer the account isn't made?
Progress and assets remain on the account. After making a decision and carrying out the transfer procedure, you'll continue to play the selected game with the saved game progress. Some assets in the projects cannot be transferred to the EU region, and others will be modified in whole or in part.

What will happen to my progress and game assets if the decision to transfer the account isn't made?

Progress and assets remain on the account. After making a decision and carrying out the transfer procedure, you'll continue to play the selected game with the saved game progress.

Some assets in the projects cannot be transferred to the EU region, and others will be modified in whole or in part.

My account isn't verified with a mobile phone, can I carry out the transfer?
Yes. The minimum requirement for account transfer is an augmented account, i.e. an account with a login and password to log in to the game.

What happens if the mail linked to the account is unavailable for various reasons?
To solve this problem, please reach out to player support in your region.

Can I use the same email for accounts in the EU and in the RU region? What happens if I have accounts linked to the same email in the EU region and in the CIS region?
Yes, it's possible. Except in cases when an account in the EU region was already registered to this email before the transfer.

What happens if I have accounts linked to the same email in the EU region and in the CIS region? How can I transfer my account from the CIS to the EU region if another account is already linked to this email? And vice versa?
Yes, it's possible. Except in cases when an account in the EU region was already registered to this email before the transfer. If you have an account registered to the same email in both regions, initiate the transfer of the account, we will request a new username and password in the process.

What happens if I have accounts linked to the same email in the EU region and in the CIS region? How can I transfer my account from the CIS to the EU region if another account is already linked to this email? And vice versa?

Yes, it's possible. Except in cases when an account in the EU region was already registered to this email before the transfer.

If you have an account registered to the same email in both regions, initiate the transfer of the account, we will request a new username and password in the process.

What will happen to my forum account after the transfer? Will my forum posts be saved?
Account transfer to the EU region (Wargaming) Account transfer to the EU region implies deleting an account in the CIS region. Consequently, your messages and topics left on the CIS region forum will become anonymous. Account transfer to the RU region (Lesta Games) Your messages and topics created on the CIS region forum will be saved.

What will happen to my forum account after the transfer? Will my forum posts be saved?

Account transfer to the EU region (Wargaming)

Account transfer to the EU region implies deleting an account in the CIS region. Consequently, your messages and topics left on the CIS region forum will become anonymous.

Account transfer to the RU region (Lesta Games)

Your messages and topics created on the CIS region forum will be saved.

I have links to several social network profiles in my personal account. What will happen to these links after the account transfer?
Account transfer to the EU region (Wargaming) When transferring an account: Steam & Epic Game links will be moved. If there are such links in the account, the system will check that they're not used in the EU region in other accounts. Links to VKontakte (CIS specifics) and Microsoft will not be transferred. The rest of the social networks will be transferred if possible. But that won't be the case if there are accounts with the same links in the EU region. In any case, the player will be able to link social networks to a new account in the EU region in their personal account. Account transfer to the RU region (Lesta Games) The links will remain, but they will become invalid from October, since the IDs of social networks will also change with the change of the company. You will have to cancel links on your own through the personal account of the CIS region and re-link them for Lesta Games.

I have links to several social network profiles in my personal account. What will happen to these links after the account transfer?

Account transfer to the EU region (Wargaming)

When transferring an account:

Steam & Epic Game links will be moved. If there are such links in the account, the system will check that they're not used in the EU region in other accounts.
Links to VKontakte (CIS specifics) and Microsoft will not be transferred.
The rest of the social networks will be transferred if possible. But that won't be the case if there are accounts with the same links in the EU region.

In any case, the player will be able to link social networks to a new account in the EU region in their personal account.

Account transfer to the RU region (Lesta Games)

The links will remain, but they will become invalid from October, since the IDs of social networks will also change with the change of the company. You will have to cancel links on your own through the personal account of the CIS region and re-link them for Lesta Games.

When transferring an account, will my list of trusted sites be saved in the WG personal account?
Account transfer to the EU region (Wargaming) No, it won't be saved. It will remain on the blocked CIS account until it's deleted. Account transfer to the RU region (Lesta Games) The list of trusted sites will be saved.

When transferring an account, will my list of trusted sites be saved in the WG personal account?

Account transfer to the EU region (Wargaming)

No, it won't be saved. It will remain on the blocked CIS account until it's deleted.

Account transfer to the RU region (Lesta Games)

The list of trusted sites will be saved.

When transferring an account, will the list of my applications be saved in player support?
No, it won't be saved.

When transferring an account, will my developer account be saved in the CIS region? Namely: methods, history, connected projects/assets.
Account transfer to the EU region (Wargaming) No, it won't be saved. If you delete the CIS region account, the data in the developer's account will also be deleted. When submitting a deletion request, we will send two emails to the player: the first one addressed to a person as a regular player the second one addressed to a person as a developer if this person uses a developer's account Account transfer to the RU region (Lesta Games) The developer's account will work differently, the history will not be saved.

When transferring an account, will my developer account be saved in the CIS region? Namely: methods, history, connected projects/assets.

Account transfer to the EU region (Wargaming)

No, it won't be saved. If you delete the CIS region account, the data in the developer's account will also be deleted. When submitting a deletion request, we will send two emails to the player:

the first one addressed to a person as a regular player
the second one addressed to a person as a developer if this person uses a developer's account

Account transfer to the RU region (Lesta Games)

The developer's account will work differently, the history will not be saved.

I use an authenticator for my account, what will happen to it in case of account transfer?
The second authentication factor will be transferred during the account transfer.

Should we expect a paid transfer service soon?
The opportunity to transfer an account will be available for free and only as part of this process. A paid option isn't planned.

I'm using a VPN or temporarily staying in another country. Where will my account be moved?
You'll be able to choose where to transfer your account: to the EU region or to the RU region. The system will only draw your attention to one of the options considering the place where you'll be more comfortable playing and buying game goods.

Will my ping change after switching to the EU region?
This is an individual issue related to your provider and physical location. In some cases, the ping may improve, in others it may significantly worsen. For players from Ukraine, it is recommended to choose a transfer — in most cases, it would be more comfortable to play (referring to the Internet connection).

Will my ping change after switching to the EU region?

This is an individual issue related to your provider and physical location. In some cases, the ping may improve, in others it may significantly worsen. For players from Ukraine, it is recommended to choose a transfer — in most cases, it would be more comfortable to play (referring to the Internet connection).

If I stay with Lesta Games, do I need to reinstall the game client? The question is related to all platforms.
You can play via WGC before the appearance of LGC. After LGC appears, the update will automatically occur if you've selected the RU region.

Legal Issues Related to Account Transfer

What happens to my personal data when I transfer my account?
Account transfer to the EU region (Wargaming) We'll continue to store and process your data in accordance with our Privacy Policy. Please note that your data will no longer be processed in the territory of the Russian Federation and the Republic of Belarus. You can find detailed information on this issue in our Privacy Policy. Account transfer to the RU region (Lesta Games) By making a choice in favor of Lesta Games, you initiate the transfer of the data necessary for further gaming activity to the territory of the Russian Federation in its entirety. Next, Lesta Games will invite you to read and accept the new Privacy Policy that applies to this company. At the same time, within 59 calendar days from the moment you make your choice in favor of Lesta Games, you have the right to send us a request to provide you with your data that we store and process, as well as to delete such data. Your data that we've processed will be deleted within 59 calendar days from the moment you make your choice in favor of Lesta Games. Please note that according to our Privacy Policy, we have the right to store and process your data for legally established purposes for some time, after which such data will be deleted.

What happens to my personal data when I transfer my account?

Account transfer to the EU region (Wargaming)

We'll continue to store and process your data in accordance with our Privacy Policy.

Please note that your data will no longer be processed in the territory of the Russian Federation and the Republic of Belarus. You can find detailed information on this issue in our Privacy Policy.

Account transfer to the RU region (Lesta Games)

By making a choice in favor of Lesta Games, you initiate the transfer of the data necessary for further gaming activity to the territory of the Russian Federation in its entirety.

Next, Lesta Games will invite you to read and accept the new Privacy Policy that applies to this company.

At the same time, within 59 calendar days from the moment you make your choice in favor of Lesta Games, you have the right to send us a request to provide you with your data that we store and process, as well as to delete such data.

Your data that we've processed will be deleted within 59 calendar days from the moment you make your choice in favor of Lesta Games. Please note that according to our Privacy Policy, we have the right to store and process your data for legally established purposes for some time, after which such data will be deleted.

When transferring an account to the EU region, will my data from the CIS region be saved in the upload that I can do (export) through my personal account? For example, if in the future I want to see my payment history in the CIS region.
Yes, you'll be able to continue to exercise your right to access the data. To do this, please follow the procedure provided in the Privacy Policy.

What documents do I have to accept before the account transfer begins?
You'll need to accept the new License Agreement, as well as read the new Privacy Policy. In addition, you'll need to agree to the Account Transfer Rules. Please read these Rules carefully before the transfer procedure is started.

Payments and Collaborations

What will happen to payments and prices?
Account transfer to the EU region (Wargaming) For players from the Russian Federation or the Republic of Belarus, after transferring to the EU region, payment in the premium store will not be available (from the start date of the account transfer procedure). The exception is a change of account country if there are reasonable grounds. For players outside the borders of the Russian Federation or the Republic of Belarus, after the account transfer to the EU region, all payment methods will be available. The approach to pricing will be similar to that in the CIS region. Account transfer to the RU region (Lesta Games) For players from the Russian Federation or the Republic of Belarus, the availability of payment methods will not change after the account transfer. For players outside the borders of the Russian Federation or the Republic of Belarus after the transfer, payment methods will not be available from the start date of the account transfer procedure.

What will happen to payments and prices?

Account transfer to the EU region (Wargaming)

For players from the Russian Federation or the Republic of Belarus, after transferring to the EU region, payment in the premium store will not be available (from the start date of the account transfer procedure). The exception is a change of account country if there are reasonable grounds.

For players outside the borders of the Russian Federation or the Republic of Belarus, after the account transfer to the EU region, all payment methods will be available.

The approach to pricing will be similar to that in the CIS region.

Account transfer to the RU region (Lesta Games)

For players from the Russian Federation or the Republic of Belarus, the availability of payment methods will not change after the account transfer.

For players outside the borders of the Russian Federation or the Republic of Belarus after the transfer, payment methods will not be available from the start date of the account transfer procedure.

What currency can I use for shopping after the account transfer? (updated 19/09/2022)
Account transfer to the EU region (Wargaming) In the EU region, prices in the Premium Shop will be in various monetary units (depending on the region), except rubles (Russian/Belorussian). Account transfer to the RU region (Lesta Games) In the RU region, prices in the Premium Shop will only be in rubles (Russian/Belorussian).

What currency can I use for shopping after the account transfer? (updated 19/09/2022)

Account transfer to the EU region (Wargaming)

In the EU region, prices in the Premium Shop will be in various monetary units (depending on the region), except rubles (Russian/Belorussian).

Account transfer to the RU region (Lesta Games)

In the RU region, prices in the Premium Shop will only be in rubles (Russian/Belorussian).

I can't pay with a card after the transfer. What is the reason?
Account transfer to the EU region (Wargaming) For players from the Russian Federation or the Republic of Belarus, after the account transfer to the EU region, payment by cards from Russian and Belorussian banks will not be supported from the start date of the account transfer procedure. For players outside the borders of the Russian Federation or the Republic of Belarus, after the account transfer to the EU region, payment by cards will be supported. In the event of problems, we recommend contacting the bank or player support to find the reason for the rejection of payments. Account transfer to the RU region (Lesta Games) For players from the Russian Federation or the Republic of Belarus, after the account transfer, payment by cards of Russian and Belorussian banks will be supported. In the event of problems, we recommend contacting the bank or Player Support to find the reason for the rejection of payments. For players outside the borders of the Russian Federation or the Republic of Belarus, after the account transfer, payment by card will not be supported from the start date of the account transfer procedure.

I can't pay with a card after the transfer. What is the reason?

Account transfer to the EU region (Wargaming)

For players from the Russian Federation or the Republic of Belarus, after the account transfer to the EU region, payment by cards from Russian and Belorussian banks will not be supported from the start date of the account transfer procedure.
For players outside the borders of the Russian Federation or the Republic of Belarus, after the account transfer to the EU region, payment by cards will be supported. In the event of problems, we recommend contacting the bank or player support to find the reason for the rejection of payments.

Account transfer to the RU region (Lesta Games)

For players from the Russian Federation or the Republic of Belarus, after the account transfer, payment by cards of Russian and Belorussian banks will be supported. In the event of problems, we recommend contacting the bank or Player Support to find the reason for the rejection of payments.
For players outside the borders of the Russian Federation or the Republic of Belarus, after the account transfer, payment by card will not be supported from the start date of the account transfer procedure.

Will my linked payment data be transferred, or will I need to link the card/e-wallets again?
Account transfer to the EU region (Wargaming) For players from the Russian Federation or the Republic of Belarus, after the account transfer to the EU region, the linked cards/e-wallets will not be saved. These payment methods will not be available in the EU region from the start date of the account transfer procedure. For players outside the borders of the Russian Federation or the Republic of Belarus, after the account transfer to the EU region, the linked cards/e-wallets will not be saved. But you'll be able to link the card or wallet yourself. Account transfer to the RU region (Lesta Games) For players from the Russian Federation or the Republic of Belarus, after the account transfer, payment data on the cards of the Russian and Belorussian banks, Qiwi, and YooMoney wallets will remain. PayPal payment data will not be transferred. For players outside the borders of the Russian Federation or the Republic of Belarus, after the account transfer, the linked cards/e-wallets will not be saved. These payment methods will not be available from the start date of the account transfer procedure.

Will my linked payment data be transferred, or will I need to link the card/e-wallets again?

Account transfer to the EU region (Wargaming)

For players from the Russian Federation or the Republic of Belarus, after the account transfer to the EU region, the linked cards/e-wallets will not be saved. These payment methods will not be available in the EU region from the start date of the account transfer procedure.
For players outside the borders of the Russian Federation or the Republic of Belarus, after the account transfer to the EU region, the linked cards/e-wallets will not be saved. But you'll be able to link the card or wallet yourself.

Account transfer to the RU region (Lesta Games)

For players from the Russian Federation or the Republic of Belarus, after the account transfer, payment data on the cards of the Russian and Belorussian banks, Qiwi, and YooMoney wallets will remain. PayPal payment data will not be transferred.
For players outside the borders of the Russian Federation or the Republic of Belarus, after the account transfer, the linked cards/e-wallets will not be saved. These payment methods will not be available from the start date of the account transfer procedure.

Will the links be removed from the old account?
Yes, this data will be deleted within 59 days from the transfer start date unless the player cancels the request to delete the account.

If I withdraw funds from the old CIS account, will the new account in the EU region be blocked? How can I unlock it?
Yes, the transferred account in the EU region will be blocked when funds are withdrawn in the CIS region. You can unlock your account only by paying the arrears for all withdrawn payments. You can do this by contacting the EU region support service. They will calculate the debt and tell you how to pay it.

Will I need to install two-factor authentication for payments again after the account transfer?
No. The user's settings for two-factor identification will be transferred, if the card is supported.

Is a partial refund possible if some assets cannot be transferred? Will the premium account be transferred, or any assets that don't exist in the EU region? Will the company take into account other characteristics of vehicles, styles, emblems, tokens, etc.?
A partial refund isn't possible. The assets that can't be transferred will be compensated in gold.

What will happen to the Wargaming Card program if I decide to transfer the account?
Account transfer to the EU region (Wargaming) When transferring an account to the EU region, the bonus accrual program will not be supported regardless of the bank that issued the card. You also won't be able to pay with a card for goods in the Wargaming Premium Shop. Please note that the Wargaming Card bonus accrual program for cards issued by Alfa-Bank Russia and Alfa-Bank Ukraine has ceased to exist. People who have already used Wargaming cards will be able to continue using them as a means of payment outside the Premium Wargaming Shop until the expiration of the card, regardless of account transfer. For more detailed information on the card terms of use, contact the bank that issued the card. Account transfer to the RU region (Lesta Games) When transferring an account to the RU region, the program will continue to work for cards issued by Tinkoff Bank in Russia and Alfa-Bank in Belarus (the accrual of bonuses under the program will remain).

What will happen to the Wargaming Card program if I decide to transfer the account?

Account transfer to the EU region (Wargaming)

When transferring an account to the EU region, the bonus accrual program will not be supported regardless of the bank that issued the card. You also won't be able to pay with a card for goods in the Wargaming Premium Shop.

Please note that the Wargaming Card bonus accrual program for cards issued by Alfa-Bank Russia and Alfa-Bank Ukraine has ceased to exist.

People who have already used Wargaming cards will be able to continue using them as a means of payment outside the Premium Wargaming Shop until the expiration of the card, regardless of account transfer. For more detailed information on the card terms of use, contact the bank that issued the card.

Account transfer to the RU region (Lesta Games)

When transferring an account to the RU region, the program will continue to work for cards issued by Tinkoff Bank in Russia and Alfa-Bank in Belarus (the accrual of bonuses under the program will remain).

Will I be able to use my bank card issued under the Wargaming Card program after switching to the EU region?
When transferring an account to the EU region, bonuses on the Wargaming Card will not be credited to the new account. Also, you won't be able to pay for goods in the Wargaming Premium Shop with a card. But people who have already used Wargaming cards will be able to continue using them as a means of payment outside the Premium Wargaming Shop until the expiration of the card, regardless of account transfer. For more detailed information on the card terms of use, contact the bank that issued the card.

Will I be able to use my bank card issued under the Wargaming Card program after switching to the EU region?

When transferring an account to the EU region, bonuses on the Wargaming Card will not be credited to the new account. Also, you won't be able to pay for goods in the Wargaming Premium Shop with a card. But people who have already used Wargaming cards will be able to continue using them as a means of payment outside the Premium Wargaming Shop until the expiration of the card, regardless of account transfer. For more detailed information on the card terms of use, contact the bank that issued the card.

My account is blocked due to payment withdrawal. Can I switch to another region?
Yes, you'll be granted the right to choose the region. At the same time, the account in the new region will be blocked until the value of the spent property is repaid on the original account. IMPORTANT: Please, make sure that you'll be able to pay off the debt in the new region.

Financial Issues Related to Account Transfer

Will my purchases and assets be moved when I transfer my account?
Yes.

Will my purchases and assets on the account blocked in the CIS region be saved when I start the account transfer?
Yes, until the account is deleted. Even though the account will be blocked.

Will my purchase history be transferred?
No, it will not.

What will happen to the collaborations in the CIS region, the Gaming Tariff, and the Yandex Plus World of Tanks subscription? Will they and the assets be transferred?
Account transfer to the EU region (Wargaming) The previously linked account will remain in the collaboration services. Later on, it will be blocked and subsequently deleted. You will not be able to link an EU region account to these services. Account transfer to the RU region (Lesta Games) They will all remain as they are.

What will happen to the collaborations in the CIS region, the Gaming Tariff, and the Yandex Plus World of Tanks subscription? Will they and the assets be transferred?

Account transfer to the EU region (Wargaming)

The previously linked account will remain in the collaboration services. Later on, it will be blocked and subsequently deleted. You will not be able to link an EU region account to these services.

Account transfer to the RU region (Lesta Games)

They will all remain as they are.

What will happen to the statistics of the T-44-100 tanks when transferring an account?
Statistics will remain.

Will the Yandex Plus World of Tanks subscription and the Gaming Tariff work after the account transfer? Will the T-44-100 remain on the account?
Account transfer to the EU region (Wargaming) No. The Yandex Plus World of Tanks subscription and the Gaming Tariff won't work in the EU region. The T-44-100 won't be transferred to the EU region. Account transfer to RU region (Lesta Games) (updated 12/09/2022) The Yandex Plus World of Tanks subscription and the Gaming Tariff will continue to work, and the T-44-100 will continue to be your asset. Please note: the following partner programs of the Gaming Tariff will cease to operate: Kazakhtelecom - from 01/10/2022 Beeline Kazakhstan - from 05/10/2022 Moldtelecom - from 01/10/2022 It means that after this date you'll no longer receive game bonuses (T-44-100 tank, premium account, etc.). You can learn more about the conditions for changing the tariff plan from your provider

Will the Yandex Plus World of Tanks subscription and the Gaming Tariff work after the account transfer? Will the T-44-100 remain on the account?

Account transfer to the EU region (Wargaming)

No. The Yandex Plus World of Tanks subscription and the Gaming Tariff won't work in the EU region. The T-44-100 won't be transferred to the EU region.

Account transfer to RU region (Lesta Games) (updated 12/09/2022)

The Yandex Plus World of Tanks subscription and the Gaming Tariff will continue to work, and the T-44-100 will continue to be your asset.

Please note: the following partner programs of the Gaming Tariff will cease to operate:

Kazakhtelecom - from 01/10/2022
Beeline Kazakhstan - from 05/10/2022
Moldtelecom - from 01/10/2022

It means that after this date you'll no longer receive game bonuses (T-44-100 tank, premium account, etc.). You can learn more about the conditions for changing the tariff plan from your provider

Will there be collaborations with Russian companies (Tinkoff, Yandex, Telecom, etc.) in the EU region?
No.

Will the Yandex Plus World of Tanks subscription and the Gaming Tariff work after the account transfer?
Account transfer to the EU region (Wargaming) After the transfer, it will be possible to link another account in the RU region to the Yandex Plus World of Tanks subscription and the Gaming tariff. After the account transfer to the EU region, the previously linked account of the CIS region will be blocked and subsequently deleted. You will not be able to link an EU region account to these services. Account transfer to the RU region (Lesta Games) The Yandex Plus World of Tanks subscription and the Gaming Tariff will work after the account transfer.

Will the Yandex Plus World of Tanks subscription and the Gaming Tariff work after the account transfer?

Account transfer to the EU region (Wargaming)

After the transfer, it will be possible to link another account in the RU region to the Yandex Plus World of Tanks subscription and the Gaming tariff. After the account transfer to the EU region, the previously linked account of the CIS region will be blocked and subsequently deleted. You will not be able to link an EU region account to these services.

Account transfer to the RU region (Lesta Games)

The Yandex Plus World of Tanks subscription and the Gaming Tariff will work after the account transfer.

What will happen to the 3D style Stable Communication on the T-44-100?
The 3D style Stable Communication will be moved after the account transfer.

I have unused vouchers in the Premium Shop (on the website) in the CIS region. Will they be transferred?

Account transfer to the EU region (Wargaming)

No, they won't.

Account transfer to the RU region (Lesta Games)

Yes, they will.

I have unique offers in the CIS region that I don't have time to use. Will they be transferred?

Account transfer to the EU region (Wargaming)

No, they won't.

Account transfer to the RU region (Lesta Games)

Yes, they will be saved.

After transferring my account to the EU region, I still have friends in the RU region. Will I be able to send them gifts from a blocked account in the CIS region?
The option to pay from a blocked (set for deletion) account will be disabled, and you'll be unable to send gifts.

Will I be able to buy what was previously sold in the EU region, but not now?
If the offer goes on sale in the EU region, you will of course, be able to purchase it.

Product Peculiarities

I want to transfer the WOT account separately and leave the WoWS/WoWP/WoTB accounts in the RU region. Can I do that? If not, why?

Only WoWP can be transferred to the EU separately. To do this, you need to transfer your account to the EU region and contact player support to return the account to the RU region, leaving WoWP on the EU.

In this case, you'll have 2 accounts. One in the RU region with all games except WoWP, and another one in the EU region only with WoWP (the rest of the games will be blocked).

If the chat is permanently banned in the CIS region, will it also be banned after the account transfer?
Yes, it will be banned.

If my nickname is occupied in the EU region but hasn't been used for a very long time, can I take it for myself with the inactive player renamed to "RenamedUser"?
At the moment, there are no plans to release nicknames.

How will the account nickname be transferred? What SPA ID (unique account ID) will be assigned to the account?

Account transfer to the EU region (Wargaming)

The new account is assigned a nickname according to the rules: if the existing nickname isn't occupied in the EU region, it will be transferred as is. If the nickname is already in use, the system will create a technical nickname that can be changed later for free.

The account will have a new SPA ID.

Account transfer to the RU region (Lesta Games)

The SPA ID and nickname will remain the same.

Will the test tanks, as well as Supertest and volunteer vehicles be transferred?
Yes, they will.

Will there be shared resources in all projects, as it is now?
Within one region — yes, nothing changes.

Where will the gaming peripherals of the EU and RU regions be located geographically?
You can find out about it here.

Can I use one client for different accounts to play in the EU and RU regions, as it is now implemented in WoWS?
No, you'll have to install a copy of the client for the game and the launcher (WGC/LGC) in another region.

Will there be differences in the versions of game clients in the EU and RU regions (for example, the introduction of new branches, modes, etc.)?
At the moment, we don't plan to introduce global differences in the versions of gaming clients for these regions.

I want to reset my account during the transfer in order to improve my statistics in the new region. Will it be possible?
No.

World of Tanks: General Issues

During the transfer, something went wrong. Where should I go, and what should I do?
Contact player support in the RU region.

Why has my nickname changed? How to return the old one?

Account transfer to the EU region (Wargaming)

We have changed your nickname because the same nickname already existed in the EU region. However, you'll have the opportunity to change your nickname once for free.

Account transfer to the RU region (Lesta Games)

The nickname will not be changed.

Can I have a nickname in Cyrillic?
Unfortunately, no.

What will happen to the account in the CIS region after the transfer?
It will be deleted 59 days after the successful transfer of the account.

After transferring the account, will my profile technically remain in the CIS region? Will other players be able to view my statistics on the game portal/in the client?

Account transfer to the EU region (Wargaming)

The profile will be available until the account is deleted.

Account transfer to the RU region (Lesta Games)

The profile and statistics will remain.

Will a quick login via social networks work?

Account transfer to the EU region (Wargaming)

Yes, the quick login will work, but you may need to configure it.

Account transfer to the RU region (Lesta Games)

Yes, it will.

Will the account be blocked for some time during the transfer?
The account in the CIS region is blocked immediately. The account transfer procedure usually takes a few minutes, but in some cases, it can take up to several days.

Is it possible to transfer an account with a permanent game or chat ban?
It is possible, but all account bans from the CIS region will remain after the transfer.

When transferring an account, will my settings remain?
Partially.

Will my game statistics and medals be transferred?
Key information will be transferred.

How soon after the transfer will the player see the statistics in the Hall of Fame in the game client?

Account transfer to the EU region (Wargaming)

Statistics may be partially unavailable for certain time periods.

Account transfer to the RU region (Lesta Games)

Everything will work.

Why, when transferring an account from the RU region to the EU region, do the Hall of Fame statistics arrive later than the account?
The transfer of ratings may occur with a delay; the account will be transferred earlier than the Hall of Fame ratings data. During the statistics cut, the transfer of Hall of Fame data will be postponed until the end of the cut, while the transfer of the account doesn't block it. The maximum delay in data transfer is 2 hours.

What will happen to the progress of Marks of Excellence on vehicle guns? Will it be moved or recalculated in the new region?
The Marks of Excellence will be moved, and the progress may be partially lost.

Will the Wargaming common test work for RU region players?
Yes, it will.

Will the 2D styles from Team Clash in the CIS region be transferred?
Yes, they will.

Will it be possible to get or buy 3D styles of the Battle Pass 8th season of the EU region after transferring the account?
If they're available for purchase in the EU region, then you can. Otherwise, you can't.

If, by the time of account transfer, I haven't collected any rewards (for example, Battle Pass rewards: Crew Books, Equipment, Blueprint Fragments, 3D styles, Crew Members, or Homefront Supplies), will I be able to pick them up in the EU region?
Rewards can be collected after the transfer of the account. (updated 19/08/2022)

I have purchased an Improved Pass, or I have progress in a game event. What will happen to the progress?

Account transfer to the EU region (Wargaming)

Battle Pass progress will be transferred, including Battle Pass Tokens. The current progress of game events won't be transferred. The same goes for non-collected rewards. (updated 19/08/2022)

Account transfer to the RU region (Lesta Games)

The current progress of game events will be transferred. The same goes for Battle Pass Tokens.

Will I be able to receive in-game rewards for participating in offline tournaments/events while living in the RU region but with an account in the EU region?
No, you can't. The region of the offline event will coincide with the region of the account to which the rewards will be awarded.

Will I be able to restore the sold equipment and demobilized crew members?

Account transfer to the EU region (Wargaming)

No, you can't.

Account transfer to the RU region (Lesta Games)

Yes, you will.

After transferring my account, I managed to buy vehicles, explore new machines, win gold in a competition, and now I've decided to go back; what will happen to this progress?
There are no plans to reverse the transfer of the EU→RU account in World of Tanks. We can only unblock the RU region account and block the EU region account.

What will happen to the non-recruited crew members (for the Holiday Ops and other events) after the transfer?

Account transfer to the EU region (Wargaming)

Non-recruited crew members are transferred, but some may change their appearance or voiceover. (updated 19/08/2022)

Account transfer to the RU region (Lesta Games)

All non-recruited crew members will be saved.

Will the pending tasks for ×5XP be transferred?
Yes.

Will the progression of progressive decals for tanks be preserved?
Yes, it will.

Will research branches be transferred if they're partially or completely open, but not explored?
Yes, they will.

Will all styles, camouflage, decals, emblems, inscriptions, paints, etc. applied to the vehicles be preserved when transferring the account?
Yes, they will. If these elements are present in the EU region. If not, they will be compensated.

Is compensation possible for non-transferred assets? Which assets will definitely not be transferred? Could you provide the whole list, please?

Account transfer to the EU region (Wargaming)

Yes, only one tank and several customization elements for it will be compensated:

M4A2E4 Sherman — the compensation will be 1500 gold
all exterior elements related to M4A2E4 Sherman — compensation will be equal to the purchase price
T-44-100 — compensation isn't provided

Also note that ~100 different elements of in-game assets will be adapted in whole or in part (for example, crew members and/or their voiceover, styles, emblems, decals, inscriptions, and so on can be changed).

Account transfer to the RU region (Lesta Games)

In-game assets will be transferred in full. Please note that some in-game property containing third-party materials may be removed from players' accounts at the request of the copyright holders.

I have an unused bonus/invite code for the CIS region. I transferred my account to the EU region and didn't have time to enter it. What can I do in this situation?
You can activate such a code only for the region to which it is linked (CIS region or RU region).

What language will the voiceovers of the unique commanders be: Arnold Schwarzenegger, Chuck Norris, and others?

Account transfer to the EU region (Wargaming)

English.

Account transfer to the RU region (Lesta Games)

Remain unchanged.

What language will the voiceovers of the unique CIS commanders-bloggers be?
Remain unchanged. (updated 19/08/2022)

When transferring an account, will the special offers that I have on the Premium Shop's website remain available for purchase?

Account transfer to the EU region (Wargaming)

No, they won't.

Account transfer to the RU region (Lesta Games)

Yes, they will.

Will the vehicle configuration remain the same? Or will I have to set everything all over again? I mean crew positioning, equipment, and consumables.
The vehicle configuration will remain the same.

If I won gold in the draw from bloggers/streamers of the CIS region, can I get gold in the EU region?
No, you can't. The game assets will be credited to the account of the region in which you participated in the draw.

How will you transfer the Varanus 3D-style for Object 780 with a unique number?

Account transfer to the EU region (Wargaming)

You'll be automatically credited with a 3D style with a new unique number. That is, the style number will be higher than 15,000. A 3D style with a number that exists in the CIS region will not be transferred to the EU region.

Account transfer to the RU region (Lesta Games)

It will remain unchanged.

Will referral connections remain? Will the referral program work?

Account transfer to the EU region (Wargaming)

When transferring a commander's or recruit's account to the EU region, the referral link will be severed after 59 days from the date of transfer. When transferring both accounts to the EU region, the referral link in the EU region isn't saved.

Account transfer to the RU region (Lesta Games)

Referral links are saved. The referral program will work until September 27, and then it will be suspended in the RU region. Before this date, it's necessary to finish existing contracts and choose the final reward.

I haven't selected the final reward for the referral program. What will happen to it after the completion of the referral program in the CIS region?
In order to secure the reward, you need to choose it before September 27.

When transferring an account, will the progress of recruits to achieve the Sergeant Hartman Medal be preserved? Or will the number of recruits needed for this achievement be reset to zero?
The progress towards achieving the Sergeant Hartman Medal is transferred with the preservation of the number of all recruits you trained.

If I previously uploaded mods to a separate official website https://wgmods.net/, how will they be signed after the account transfer? Will I be able to use this site in the future, edit my old mods, and update them?

Account transfer to the EU region (Wargaming)

Yes, you'll be able to access this site.

Account transfer to the RU region (Lesta Games)

We will try to save a resource on which the creators of modifications will be able to post their mods.

When transferring an account, if I previously uploaded replays of fights to a separate site http://wotreplays.ru/ how will they be signed? Will I be able to use this site in the future, edit my old replays, or upload new ones? If yes, how?

Account transfer to the EU region (Wargaming)

You'll be able to upload new replays to the site http://wotreplays.eu/. Replays uploaded before the transfer will remain on the site http://wotreplays.ru/ , and the option to edit them will disappear.

Account transfer to the RU region (Lesta Games)

We plan to save a resource to upload replays of battles as before, but its address is likely to change.

World of Tanks Steam: General Issues

Key points of transferring an account in Steam

In September, the CIS region will be disabled for Steam players. Moreover,
new players from Russia and Belarus will not be able to register a new World of Tanks account via Steam.
New players from the CIS located outside of Russia and Belarus will still be able to install World of Tanks via Steam and create an account. Now, when registering, such players will automatically be redirected to the EU region.
If you already have an account in the CIS region, you'll be able to transfer it to the EU region and continue playing through Steam.
If you don't want to transfer your account to the EU region, unfortunately, you'll not be able to continue playing through Steam.

Do I need to perform any actions now?
If you want to transfer your account, make sure that you've completed the registration by adding an email address and password. No more actions are required for now. When everything is ready, we'll release an additional article with all the details of the transfer procedure.

How long will the account transfer option be available?
The account transfer campaign has no scheduled end date. We want all our players to have the opportunity to move to the EU region, including those who decided to take a break from the game for a while. If something changes in the future, we'll inform you in advance.

Will my progress, statistics, purchases and assets also be transferred?
Yes. Your progress, statistics, purchases, assets, etc., will be transferred to a new account in the EU region, with some exceptions. We'll let you know all of the details closer to the beginning of the account transfer procedure.

I play from Belarus or Russia, and I want to transfer my account to the EU region. Will I be able to make purchases in the game after transferring my account?
You won't be able to pay Wargaming directly. To find out if you can make purchases directly on Steam, check the payment methods available on the platform for your country or contact Steam Support.

Will prices increase in the in-game shop after the account transfer?
For players who have transferred their accounts, the pricing principles in the EU region will remain the same as in the CIS region.

Will my ping worsen after the transfer?

This is a very specific question, the answer to which depends on many factors, mainly on your Internet provider and location. In some cases, it may become lower, in others — higher.

To ensure a comfortable game for players who have transferred their accounts, we will add two new servers in the EU region: EU3 and EU4.

EU3 will be located in Luxembourg. It is recommended for players living in Ukraine and Western Europe. The ping figures on EU3 will be similar to the current RU3 server.
EU4 will be located in Kazakhstan. It is recommended for players living in Central Asia. The ping figures on EU4 will be similar to the current RU10 server.

Can I transfer my EU/NA/ASIA account to another server during this campaign?
No, the campaign is intended only for players of the CIS region. For the rest of the regions, everything will remain unchanged.

What should I do if I don't want to transfer my account to the EU region?
Unfortunately, in this case you won't be able to play World of Tanks via Steam using your CIS region account.

Will you add Russian, Ukrainian, and other localizations to the game on the EU server?
We will add Russian, Ukrainian, and Kazakh localizations to the EU region game client.

World of Tanks: Clans

Can I transfer my clan?

Account transfer to the EU region (Wargaming)

Yes, if you are its Commander.

Account transfer to the RU region (Lesta Games)

There is no need to perform any additional actions with the clan since the region doesn't change and the transfer of the clan isn't necessary.

What will happen to my clan in the CIS region if I decide to transfer the clan?

Account transfer to the EU region (Wargaming)

If you're a Clan Commander and transfer your account to the EU region with the clan, then the clan will be dissolved in the CIS region.

Account transfer to the RU region (Lesta Games)

There will be no changes with the clan since the region doesn't change, and the transfer of the clan isn't necessary.

Will it be possible to transfer the clan back from the EU to the RU region with or without my personal account after a while?
You can return the clan back to the RU region only together with the account of the Clan Commander if it hasn't changed after transferring the account to the EU region. To return the clan to the RU region, you'll need to contact player support.

What happens if I step back as a Commander of the clan before transferring the account, and then decide to return? Will I get my clan back?
If you decide to return to the RU region, the powers of the Clan Commander will not automatically return.

When transferring an account, should the Clan Commander transfer control of the clan to another player personally? What happens if the Commander doesn't do it?
When transferring an account to the EU region, the clan Commander moves together with the clan. If the Commander doesn't want to transfer the clan to the EU region, he must delegate control before transferring the account.

Can I transfer my account to the EU region, but at the same time leave the clan in the RU region? Will I be able to transfer my clan after transferring my account?
Yes. If the player is a Clan Commander and doesn't want to transfer the clan, this player needs to delegate control of the clan before transferring to the EU region. It isn't possible to transfer the clan separately to the EU region. A clan can move only with the account of its current Clan Commander.

What will happen to my clan if I change my mind and want to return to the RU region?
If a player wants to transfer the account back to the RU region, the player needs to contact player support. Reverse transfer of the clan is possible only for a clan that was previously transferred with the account of its Commander from the CIS region to the EU region.

What name will my clan be given in the EU region if I decide to transfer, but my clan name is already occupied in the EU?
In this case, a technical name will be generated for the clan. You'll have the opportunity to change it for free.

What will the emblem of my clan be if I decide to transfer? What happens if this emblem violates European law?
When transferring to the EU region, the clan will receive a standard emblem. You can change it only to one that meets the requirements of European legislation. The emblem change will be free of charge.

What will happen to the clan tag in the CIS region if I decide to transfer?

Account transfer to the EU region (Wargaming)

In the CIS region, the clan will be dissolved, and the clan tag will be released after a while.

Account transfer to the RU region (Lesta Games)

There will be no changes with the clan since the region doesn't change, and the transfer of the clan isn't necessary. The tag will remain the same.

What tag will my clan be given in the EU region if I decide to transfer, but my clan tag is already occupied in the EU?
In this case, a random tag and name will be generated for the clan. You'll have the opportunity to change it for free.

Is it possible to transfer my clan ID when transferring to the EU region?
When transferring to the EU region, a new ID will be generated for the clan.

Will I be able to return the tag and the name of the clan if I dissolve the clan before transferring?
When creating a new clan in the EU or RU region, you'll be able to use the clan name and tag only if they're free in the corresponding region.

Will the statistics of my clan be transferred if I decide to transfer?
Clan statistics are not transferred to the EU region.

What will happen to the statistics of my clan on the Global Map and in the Stronghold?

Account transfer to the EU region (Wargaming)

Clan statistics are not transferred to the EU region.

Account transfer to the RU region (Lesta Games)

There will be no changes to the clan statistics, since the region doesn't change, and clan transfer isn't needed. All statistics will remain the same.

What will happen to my clan's ratings if I decide to transfer?
Clan ratings are not transferred to the EU region.

What will happen to the clan members if I decide to transfer?
The clan in the CIS region will be dissolved. All clan members in the CIS region will leave the clan.

What will happen to active applications in the Recruiting Station if I decide to transfer?
All clan applications in the CIS region will be deleted.

What clan assets will be transferred with the clan to the EU region if I decide to transfer it?

Account transfer to the EU region (Wargaming)

The following assets will be transferred with the clan: the clan treasury (bonds, gold), clan buildings in the Stronghold with the same level as in the CIS region, all reserves available to the clan, all industrial resources available to the clan, and all running production.

Account transfer to the RU region (Lesta Games)

There will be no changes with the clan since the region doesn't change, and the transfer of the clan isn't necessary. All assets will remain in the same amount.

What will happen to the clan's Stronghold if I decide to transfer?
When transferring an account, all clan assets in the Stronghold (buildings, industrial resources and reserves) are transferred to the EU region.

What will happen to the Tour of Duty progress if I decide to transfer?
The Tour of Duty progress isn't transferred to the EU region.

What will happen to the clan reserves and industrial resources if I decide to transfer?
All inactive reserves and clan industrial resources will be transferred to the EU region.

What will happen to the rewards if I decide to transfer the clan during the event (season) on the Global Map?
The progress on the current event on the Global Map isn't transferred to the EU region.

After transferring the clan to the EU region, will it be possible to immediately play on the Global Map? (updated 16/09/2022)
Yes (if there is the minimum required number of players in the clan).

World of Tanks Blitz (updated 19/09/2022)

In which countries can I download the Tanks Blitz app?
The Tanks Blitz game client will be available in app stores in Russia and Belarus only.

On which platforms will it be possible to play Tanks Blitz?

The Tanks Blitz app will be available on Android and iOS, as well as in the Lesta Game Center on Windows PCs and in the Mac App Store on Mac computers.

For users from Russia and Belarus, the Wargaming Game Center (WGC) launcher will be updated automatically to the Lesta Game Center (LGC).

When will the Tanks Blitz app be available for installation?
We will inform you when Tanks Blitz will appear in the platform stores. Stay tuned.

In which countries and on which platforms will the World of Tanks Blitz app be available?

The World of Tanks Blitz app will not be available in Russia and Belarus on Android, iOS, Lesta Game Center, and macOS (Mac App Store) platforms. In the app stores of these platforms in other countries, the game will be available as before.

In Steam, Microsoft Store, and Nintendo eShop, the WoT Blitz game will remain available to users who previously added it to their application library. Installation will not be available for new users.

When can I transfer my account?
We will inform you about the start date of the account transfer. Stay tuned.

How will the accounts be transferred?

When entering the game, all players of the CIS server and gamers from Russia and Belarus who play on other servers will see special information windows. Through them, we will ask some players to add an email or password to their account.

Then we will make the offer to players from Russia and Belarus on Android, iOS, Wargaming Game Center, and macOS (Mac App Store) platforms to transfer/leave an account on the CIS server and transfer it to Lesta Games. By accepting this offer, the players transfer their account data to Lesta Games and will be able to continue playing Tanks Blitz.

Players of the CIS server from other countries, as well as Steam, Microsoft Store, and Nintendo Switch users will receive an offer to transfer their account to the Europe server in order to continue playing World of Tanks Blitz on their current account, while their data will continue to be processed by Wargaming.

If you don't use the in-game information windows to transfer your account, you can do it in your personal account.

Key points of account transfer for players on Steam (Windows and macOS), Microsoft Store, and Nintendo Switch platforms

In the autumn, the CIS region will be disabled for players using Steam, Microsoft Store, and Nintendo Switch. In addition, new players from Russia and Belarus will not be able to download World of Tanks Blitz in Steam, Microsoft Store, and Nintendo eShop.

New players from the CIS located outside of Russia and Belarus will still be able to install World of Tanks Blitz via Steam, Microsoft Store, and Nintendo eShop and create an account. Now, when registering, such players will automatically be redirected to the EU region.

If you already have a gaming account in the CIS region, you'll get the opportunity to transfer it to the EU region and continue playing through Steam, Microsoft Store, or on the Nintendo Switch.

If you already have an EU, NA, or APAC server game account and you use Steam, Microsoft Store, or Nintendo Switch, you can continue playing on the current server without transferring your account.

If you don't want to transfer your account to the EU region, unfortunately, you'll not be able to continue playing through Steam, Microsoft Store, or the Nintendo Switch.

The recommendations on account transfer offered in the game client don't suit me. What should I do?
If for some reason the option recommended in the game client doesn't suit you, then on the account transfer web page you can choose an alternative transfer option. When making a decision, we recommend taking into account the availability of the WoT Blitz and Tanks Blitz applications in your country, as well as the payment methods available to you.

How do I choose which game to keep my account in?

When making a decision, first of all you need to figure out which application you can easily install and update from the app store.

The new Tanks Blitz app will appear in app stores on Android, iOS, and macOS platforms (Mac App Store), as well as in Lesta Game Center only in Russia and Belarus. In other countries, it will not be available for installation and will not receive updates.

The World of Tanks Blitz app will disappear from the app stores of these platforms in Russia and Belarus. In other countries, it will remain available and will receive updates.

The Tanks Blitz app will not appear in Steam, Microsoft Store, or Nintendo eShop. The World of Tanks Blitz application will remain available to players from Russia and Belarus, who previously added it to the application library.

Therefore, we recommend that players from Russia and Belarus on Android, iOS, macOS (Mac App Store), and WGC/LGC platforms transfer their current account to Lesta Games and continue playing Tanks Blitz, as this application can be installed and updated easily.

For the players of the CIS server from other countries, as well as users of Steam, Microsoft Store, and Nintendo Switch, we recommend transferring the account to the Europe server and playing on the current account in World of Tanks Blitz, as this application can be easily installed and updated.

Can I change my mind after transferring my account?
Yes. Within 59 days, you can contact player support and change your decision. You can use this opportunity only 1 time.

Details of account transfer to the Europe server

For the CIS server players

Account registration date: we are currently working to preserve the original registration date. So it won't be reset once you transfer the account.
The nickname is transferred if it isn't occupied on the Europe server. Please note that a nickname is considered occupied if it's used in at least one Wargaming or Lesta Games product. If the nickname is occupied, then when transferring the account, numbers corresponding to the new account ID will be added to it. At the same time, if the nickname is very long, due to restrictions on the number of characters, it can be replaced with a random one. If the nickname is modified or replaced, the transferred account can be renamed once for free.
Linked third-party accounts: the link is saved for accounts and services of Facebook, Google, Steam, Sign in with Apple, Apple Game Center, and Nintendo. The link to a Microsoft account isn't saved. You can link it again through the personal Wargaming account.
Game statistics, all tanks and upgraded branches, the skills of the crew, game resources, the progress of Battle Pass tasks, clan tasks, events, subscriptions, medals, and avatars are transferred in full. All game assets, without exceptions, that are on the account, are transferred to the Europe server.
The rating is transferred; to get into the leaderboard of the new server, you need to play one rating battle.
Clans aren't transferred. If the head of the clan transfers their account, the leading role is automatically assigned to the deputy who has been in the clan the longest (in the absence of deputies, to the private who has been in the clan the longest).
The history of participation in tournaments isn't transferred, but the property, medals, etc., received for participation in tournaments will be preserved.
The history of contacts with player support isn't transferred.
The return of vehicles sold before the transfer of the account will not be possible through player support. But it is possible through the game client for vehicles sold after August 17, 2022.
Bans for unsportsmanlike conduct or financial violations will continue to be valid on the transferred account until their expiration date. Other bans may not be transferred due to technical reasons.

Details of account transfer to the CIS server operated by Lesta Games

For players of the server Europe | North America | Asia from Russia and Belarus

Account registration date: we are currently working to preserve the original registration date. So it won't be reset once you transfer the account.
The nickname is transferred if it isn't occupied on the CIS server. Please note that a nickname is considered occupied if it's used in at least one Wargaming or Lesta Games product. If the nickname is occupied, then when transferring the account, numbers corresponding to the new account ID will be added to it. At the same time, if the nickname is very long, due to restrictions on the number of characters, it can be replaced with a random one. If the nickname is modified or replaced, the transferred account can be renamed once for free.
Linked third-party accounts (Google, Apple, Steam, Microsoft, etc.) aren't transferred. The link to the previously added accounts will be deleted. You can link accounts conce again through the personal Lesta Games account.
Game statistics, all tanks and upgraded branches, the skills of the crew, game resources, the progress of Battle Pass tasks, clan tasks, events, subscriptions, medals and avatars are transferred in full. All game assets, without exceptions, that are on the account, are transferred to Tanks Blitz.
The rating is moved as well. To get into the leaderboard of the new server, you need to play one rating battle.
Clans aren't transferred. If the head of the clan transfers their account, the leading role is automatically assigned to the deputy who has been in the clan the longest (in the absence of deputies, to the private who has been in the clan the longest).
The history of participation in tournaments isn't transferred, but the rewards for participation will be preserved.
The history of contacts with player support isn't transferred.
The return of vehicles sold before the transfer of the account will not be possible through player support. But it is possible through the game client for vehicles sold after August 17, 2022.
Bans for unsportsmanlike conduct or financial violations will continue to be valid on the transferred account until their expiration date. Other bans may not be transferred due to technical reasons.

Details of account transfer under Lesta Games operation

For players of the CIS server who decided not to change the server

You'll be able to play on your account in the new Tanks Blitz application after its release.
The account registration date is saved.
The nickname is saved in its original form.
Linked third-party accounts (Google, Apple, Steam, Microsoft, etc.) will remain but will stop working from the moment the Tanks Blitz application is released. You'll need to cut the links yourself through your personal account and re-link them for the Lesta Games account.
Game statistics, all tanks and upgraded branches, the skills of the crew, game resources, the progress of Battle Pass tasks, clan tasks, events, subscriptions, medals and avatars are saved in full. All game assets, without exceptions, are stored on the current account.
The rating and position on the leaderboard are saved.
The clans are preserved. But if the head of the clan transfers their account, the leading role is automatically assigned to the deputy who has been in the clan the longest (in the absence of deputies, to the private who has been in the clan the longest).
The friends list is saved, but if a player from your friends list transfers an account to another server, they will be removed from the list.
The history of participation in tournaments and the rewards received are saved.
The history of contacts with player support is saved.
The return of vehicles sold before the transfer of the account will be possible through player support and the game client for vehicles sold after August 17, 2022.
All active bans will continue to be in force until their expiration date.

What will happen to my friends list?
Currently, we're exploring if it's possible to add an option in the friends list to see those users who've transferred an account to the same server as you. We'll inform you separately about the details of this option.

If I already have an account on the server to which I want to transfer the main account, is it possible to overwrite the account when transferring?

No. If your account on another server is registered to the same email address as the account that you want to transfer to this server, then when transferring, the system will prompt you to enter a new username and password and transfer this account separately. If your second account uses a different mail, then when transferring the account, it will simply be copied to the new server — also without merging with another account. In both cases, after the transfer, you'll have two accounts on the same server: previously created and transferred.

What will happen to special offers related to bank cards?

When transferring an account to World of Tanks Blitz on the Europe server, the special offer (bonus accrual) will not be supported regardless of the bank that issued the card.

Please note that the Wargaming Card bonus accrual program for cards issued by Alfa-Bank Russia and Alfa-Bank Ukraine has ceased to exist.

I'm the head of a clan. Will I be able to transfer my clan to another server along with my account?
No, clans aren't transferred together with the account. If the head of the clan transfers the account, the leading role is automatically assigned to the deputy who has been in the clan the longest (in the absence of deputies, to the private who has been in the clan the longest).

The head of my clan moves to another server. What will happen to my clan?
The clan remains on the original server, and the leading role is automatically assigned to the deputy who has been in the clan the longest (in the absence of deputies, to the private who has been in the clan the longest).

World of Warships

If I transferred my WOWS account earlier, will I be able to transfer the accounts of the remaining games to an existing account in the EU region?
If the WoWS account was transferred earlier, you can get up-to-date progress from the previously transferred WoWS account to the new EU account. To do this, contact the EU-region Player Support after the transfer is completed.

What will happen to the old account? Will it be deleted?
The request for automatic deletion of the old account will be issued automatically 14 days after the successful transfer. After 45 days from the date of the request, the old account will be deleted.

How will Twitch Drops work for the RU region after the division?
If you transfer your account to the EU server, you'll be able to watch broadcasts on World of Warships and still receive Twitch Drops. The possibility of receiving Twitch Drops for the RU server and the Russian version of World of Warships will appear later.

Will I be able to receive game mailings via VKontakte or Telegram while playing on the EU server?
Game mailings via Telegram or VKontakte will be available within the RU region. Outside of the region, you can receive mailings through other social networks.

Will the referral program progress of my account be preserved when transferring outside the region?
The progress of the referral program will not be saved. To participate in the referral program, you'll need to get a new referral link in the EU region and use it. The unity tokens earned during your participation in the referral program will remain on your account.

Will the referral player be linked to my account after changing the region?
The player who changed region will no longer be your referral. This rule also works if both the referral and the owner of the referral link have changed region.

Will the contact list be saved after the transfer?
No, it won't be saved.

Will the progress on regional and general game events be saved?
Game progress in the events will not be saved. If you already started an event, you won't be able to play it anew as it will be disabled.

Will I be able to use the offer by Rostelecom? What will happen to the acquired content?
After the transfer, you'll no longer be able to use the offer. The ship Pyotr Bagration and camouflage for it, received as part of the offer, will be removed automatically from your account after the expiration of the lease period (maximum — within 30 days).

What will happen to YouTube Sponsorship? Will the link be transferred? Do I need to re-subscribe to the EU YouTube channel?
You won't be transferred automatically. To continue receiving bonuses, disable the YouTube account link from your account, and once your account transfer is completed, link it again. To receive bonuses in the EU region, you need to be a subscriber to the EU channel. Channel bonuses in the RUBY region will not be available to you.

World of Warplanes

I don't want to transfer my World of Warplanes account to the EU. Will you return to me all of the money from the CIS?
Compensation for previously acquired assets on the CIS server accounts isn't provided.

How long will the transfer program last?
At the moment, there is no deadline for transferring the account. If a deadline should appear, then we will inform you Please note that after December 13, the World of Warplanes server in the CIS region will be stopped, and your account in the CIS will become unavailable for the game.

Is it possible to transfer only the WoWP account, without transferring the WoT/WoWS account?
No, all progress in all games is transferred.

I have already transferred my World of Warships account to the EU. Is it possible to add my World of Warplanes account to it?
No, it's not possible.

Is it possible to add the progress of my CIS account to my EU account?
No, a copy of the CIS account will be created on the EU server. The existing account on the EU server will remain intact.

Will there be any account requirements for the transfer (minimum number of battles, etc.)?
No additional requirements are required.

Is it possible to transfer World of Warplanes to the EU region, and play the rest of the games in the RU region?

It will be possible to return from the EU to the RU region by contacting player support. In this case, you'll have an account on the EU server, from which you can only play World of Warplanes and an account in the RU region with the rest of the Lesta Games products.

In World of Warplanes, the return from the EU cluster to the CIS will technically be implemented by restoring access to the account of the CIS region with the account status as at the time of launching the transfer procedure to the EU region (i.e., the progress of the EU account of World of Warplanes will not be transferred back to the CIS). It will be possible to cancel the request to delete the account of the CIS region within 59 days from the date of completion of its transfer to the EU region.

What kind of account data will be transferred? Will the statistics/awards/special projects/pilots with skills/equipment/etc. be transferred?
We plan to transfer all account details and game assets of World of Warplanes.

What will happen to the clans? I ask you to consider the possibility of transferring the clan entirely with all participants
The transfer of an entire clan isn't planned. Each player should make the decision to transfer their account personally and start the process on the appropriate page.

If the clan isn't transferred, will there be compensation for the creation of the clan (i.e., I paid for the creation of the clan, but the clan will remain in the CIS and disappear)?
The transfer of clans is planned in the same way as within the other projects. In case of force majeure, contact player support to consider the possibility of compensation for the creation of the clan.

Will the friends list be moved?
There are no plans to transfer the friends list and blacklist to World of Warplanes.

Will my planes received for alpha testing, closed and open beta testing, as well as for pre-orders be transferred?
Yes, they will.

Will medal progression be preserved?
Yes.

Will the EU region continue to have shared currencies (gold, premium account, and free experience) with my World of Tanks/World of Warships accounts?
Yes, shared currencies remain available with World of Tanks/World of Warships accounts, which are transferred from the CIS to the EU region along with the World of Warplanes account.

What will happen to the CIS account data after December 13? Will it be saved for later eventualities (e.g., World of Warplanes 3.0), or will it be erased?
A backup copy of the account data will be saved for a while. According to the requirements for the protection of personal data, this information will be deleted after the allotted time.

I have an account registered on the European tank server with the same nickname and the same email address as the airplane and tank accounts on the CIS server. Could there be problems when transferring?
I haven't used the European account for a long time, and there is almost nothing contained there. Can I delete it?

If the user names match, the name of the account transferred from the CIS will be changed. If the email addresses match, you'll be prompted to use a different address for the transferred account. The existing account will not be affected by the transfer.

You can submit an application to delete an account on the EU server yourself.

Will my forum account be moved?
No, the account on the forum, as well as the contents of the CIS forum, will not be transferred to the EU region forum.

What will happen to the CIS platforms of the game (website, forum, YouTube channel)?
After the start of the transfer, the World of Warplanes website and forum in the CIS will remain available for some time, but their support (news updates, forum moderation, etc.) will be stopped. The YouTube channel will be saved.

Account Transfer Rules

Main Terms

None

Main Points

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account Transfer: Details

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Legal Issues Related to Account Transfer

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Payments and Collaborations

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Financial Issues Related to Account Transfer

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to RU region (Lesta Games) (updated 12/09/2022)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Product Peculiarities

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

World of Tanks: General Issues

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

Account transfer to the EU region (Wargaming)

Account transfer to the RU region (Lesta Games)

World of Tanks Steam: General Issues

World of Tanks: Clans